What is your return policy? 

Sales & Weather Policy

Once Upon a Porch

Effective Date: August 02, 2026

At Once Upon a Porch, we take great care in creating beautiful seasonal porch displays using fresh pumpkins and other natural décor. Because our displays are exposed to the elements, we ask that customers review the following policy before booking.

All Sales Are Final

Due to the custom nature of our services and the advance purchase of materials, all sales are final. Once your installation date is reserved, cancellations and refunds are not available.

Weather Disclaimer

Florida weather can be unpredictable. While we carefully install each display, Once Upon a Porch is not responsible for damage, movement, or deterioration caused by weather, including but not limited to:

• Heavy rain

• Wind

• Hurricanes or tropical storms

• Excessive heat or humidity

• Flooding

• Falling branches or debris

If severe weather is forecast before your scheduled installation, we may contact you to reschedule for the safety of our team and to protect your display.

Weather-Related Changes

Once Upon a Porch may postpone or reschedule an installation because of thunderstorms, heavy rain, tropical systems, hurricanes, unsafe temperatures or conditions, or other weather that makes installation unsafe or impractical.

Weather-related rescheduling does not automatically qualify for a refund.

If Once Upon a Porch determines that an installation cannot reasonably be completed during the applicable season, we will work with the customer toward an appropriate resolution based on the circumstances and materials already purchased.

Fresh Pumpkin Disclaimer

Fresh pumpkins are natural products, and their appearance and lifespan vary depending on weather conditions. Florida’s heat, humidity, direct sunlight, rain, insects, wildlife, and normal aging may cause pumpkins to soften, discolor, mold, crack, or deteriorate sooner than expected.

These natural changes are not considered defects and are not grounds for a refund.

Wildlife Notice

Squirrels, raccoons, birds, insects, and other wildlife may disturb or damage pumpkins and décor. Once Upon a Porch is not responsible for damage caused by animals.

Customer Responsibility

After installation, customers are responsible for the care and security of their display. We recommend placing displays in a shaded area whenever possible and avoiding unnecessary movement of the décor.

Optional Refresh Service

To keep your porch looking its best throughout the season, refresh visits and pumpkin replacements are available for an additional fee.

By booking with Once Upon a Porch, you acknowledge that you have read and agree to this policy.

Completed Installations

Due to the nature of custom decorating services, completed installations are generally non-refundable.

If you believe there is a problem with your installation, please contact Once Upon a Porch promptly so we have an opportunity to review the concern.

No-Shows or Inaccessible Property

If we arrive for a scheduled installation and cannot reasonably access the property or installation area because of locked gates, vehicles, animals, construction, unsafe conditions, or another preventable access issue, additional rescheduling charges may apply.

Once Upon a Porch Cancellations

If Once Upon a Porch must cancel an order and is unable to reasonably reschedule or provide the purchased service, the customer will receive an appropriate refund for services and materials that were not provided.

Placement & Styling Changes

Clients are encouraged to communicate any specific placement or styling preferences before or during installation. If no specific instructions are provided, Once Upon a Porch will use professional discretion to design and style the porch based on the space and selected package.

Once installation is complete, the original service is considered fulfilled. Requests for Once Upon a Porch to return to move, rearrange, or restyle décor based on a change in preference may be subject to a return styling fee starting at $35.

If an adjustment is needed because of an error made by Once Upon a Porch or because the installation does not match the package purchased, the adjustment will be made at no additional charge.

Questions

Questions about cancellations, refunds, or rescheduling may be submitted through the contact information listed on onceuponaporchfl.com.